Outsourced Web Hosting Technical Support on Windows and Linux Networking Services

We provide 24×7 outsourced web hosting technical support options for web hosting companies world-wide and has been in business for more than a decade now. Apart from providing technical support, our engineers also assist with planning and implementation of new technologies and systems. We mean business and that’s why our customers depend on us to manage their web hosting servers and services. We provide outsourced web hosting technical support for H-Sphere, cPanel, WebsitePanel and many more. We specialize in Windows and Linux Server Administration.We provide high quality, integrated (voice, chat and e-mail) technical support to hosting companies. Our support staff, made up of qualified and experienced engineers, will save you money, time and effort.

Control Panels:

cPanel

H-sphere

Plesk

WebsitePanel

Webmin and servers without control panel

Operating Systems: Support will be provided for the following O/S’s

Microsoft Windows 2003, Windows 2008

Linux – Red Hat, Trustix, CentOS

Issues

We have also listed the common issues that we usually come across and which we solve on a day to day basis.

General Customer Service: We will provide support in the following general areas regarding Web hosting

Account creation / maintenance

Domain name pointing and DNS service

FTP user

Sub-domains and Mail Accounts

Quota, logs, and statistics

Hosting Help : Basic html, scripts, Frontpage extensions, PHP, Perl, ASP.net database( MS SQL and MySQL)  help provided by hosting companies.

Mail Server: Setup of Qmail and Windows Excange Server . Modifications of mail settings, account creation, walk through of web mail ( SquirrelMail ), setting up email clients etc….

Username/Password: We will lookup, reset, and advise customers on their username and/or passwords for FTP, WebMail, email, control panels, database etc.

Web Site Security: Provide basic security assistance such as .htaccess, protected directories, SSL, and secure certificates.