Vicidial for Call Centers

Call centers are purpose-built to handle a large volume of phone calls. They perform customer service, support, telemarketing, telesales etc and Specialized to maximize productivity. Call Center Softwares empower enterprises to increase the efficiency of customer-facing business processes, provides communication solutions for contact centers and enterprises of different types and sizes. The call center solutions that we offer are the blend of technologies that include the computer telephony system integrated with databases and applications.

"Automatic Call Distributors" or ACDs are used to queue and route inbound calls to agents based on a wide variety of criteria. It manages inbound calls and routes them to all the available agents who are logged in to a system to ensure uniform call distribution across available agents and balanced load distribution across multiple office locations. The ACD solution makes it easier to scale up your operations effortlessly and quickly, and with least infrastructure costs.

We Spectrum Software Solutions provide advanced configuration and management in ACD using Asterisk Open-Source PBX Phone system. Also support installation and support for opensource Call Center Solutions like Vicidial.

VICIDIAL is an opensource software suite that is designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete call center solution. It is designed to work with most of the Asterisk Versions with telco lines or VOIP trunks and many different kinds of softphones and hardphones. It offers flexible features like "Inbound ACD", "Outbound broadcast and predictive dialing", "Integrated call recording", "Web-configurable IVRs and Voicemail boxes" and "Remote Agent management" etc.